大 船 靠 岸

RMA & Returns

Every unit is fully tested before it ships. If it still arrives dead or broken, we replace it or refund you. Here is exactly how it works.

Keep your unboxing video. Film the parcel from seal to full unpack. If anything goes wrong, this video is what settles the claim.

What we cover

Dead on arrival

No POST, no power, drive not detected, nothing works. Reported within 7 days of delivery.

Damaged in transit

Bent pins, cracked board, smashed enclosure. Unboxing video required showing the outer parcel condition.

What we don't cover

  • Cosmetic wear, scratches, dust, missing original accessories. It is used hardware, graded honestly before you pay.
  • Damage from installation, overclocking, wrong voltage, or any modification.
  • Compatibility or software issues. Check specs with us before ordering, we answer honestly.
  • Anything reported after the 7-day window.

How to start an RMA

1

Message us within 7 days

Telegram or WhatsApp, with your order info and a short description of the problem.

2

Send the evidence

Unboxing video, photos, SMART log for drives. No video, no claim, that's the rule.

3

Get your RMA number

We reply within 24 hours, verify the claim, and give you an RMA number to reference.

Outcome

  • Replacement ships with the next cargo batch, usually within a week. We eat the return shipping.
  • Or a full refund via your original payment method within 48 hours of confirmation.
  • If return shipping costs more than the item is worth, we refund and you keep the dead unit for parts.

Got a problem? Talk to us first.

Most issues are solved in one message. We answer every RMA inquiry within 24 hours.

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